FAQ

1. How can I make a purchase?  

To purchase, browse our website and add your favorite jewelry items to your cart. When ready, proceed to checkout, review your order, and quickly complete your purchase.  

2. What payment options do you accept?  

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express). Choose your preferred payment option during checkout for a seamless transaction.  

3. How do I track my order?  

Once your order is shipped, you’ll receive a confirmation email containing a tracking number. Use this number to monitor the status and delivery progress of your order.  

4. What is your return policy?  

Your satisfaction is important to us. If you’re unhappy with your purchase, we offer a hassle-free return policy. For detailed information on returns, eligibility, and procedures, please refer to our “Shipping and Returns” page.  

5. Do you ship internationally?  

Yes, we offer international shipping to selected countries. Enter your shipping address during checkout to view available shipping options and delivery times.  

6. Can I request custom jewelry?  

Unfortunately, we currently do not offer custom or personalized jewelry services. However, we do provide a diverse selection of unique pieces.  

7. How should I care for my jewelry?  

Proper care ensures the longevity of your jewelry. Store your pieces in a cool, dry place away from direct sunlight, and clean them gently with a soft cloth. Please avoid contact with harsh chemicals, perfumes, and lotions to maintain their beauty.  

8. What if my jewelry arrives damaged?  

We take quality seriously. If your jewelry arrives damaged or defective, please contact our customer support team within 14 days of receipt, and we’ll assist you with a replacement or refund.  

9. Do you have a physical store?  

We operate exclusively online, allowing you to explore our collections and conveniently purchase from our website anytime.  

10. How can I reach your customer support team?  

You can contact our customer support team by visiting our “Contact Us” page, completing the provided form, or emailing us at Sevenfy28@gmail.com. We’re committed to providing prompt assistance to all inquiries.